Frequently Asked Questions

Drivers must be over 25 years old and hold a Category B driving licence with at least 2 years of experience, as required by the insurance policy.

Our vans are easy to drive and suitable even for a first camper experience.

Yes. All our camper vans are equipped for two people.

We focus on comfort and ease of driving, offering mid-size vans ideal for exploring Mallorca.

All our camper vans include:

• Double bed
• Pillows
• Bed linen
• Blanket
• Travel towels
• Electric fridge
• Portable gas stove (one gas cartridge included)
• Complete kitchenware set

Portable toilet available on selected models.

The vans are equipped with an auxiliary leisure battery for the living area, which automatically recharges while driving.

Each model has a clean water tank and, if fitted with a sink, a grey water tank.

Grey water must be emptied at authorised disposal points only.

Reservations are made 100% online through our website.

You only need to select:

• Travel dates
• Pick-up and return time slot
• Optional extras

You will then need to accept the rental conditions and complete payment for 100% of the rental amount.

Once payment has been received, we will send you the rental contract for electronic signature and the pre check-in form, which must be completed before the start of the rental.

Yes, you can cancel your reservation by writing to info@gumaracamper.com.

Cancellation penalties are:

• More than 30 days before the start: 20%
• Between 30 and 15 days: 40%
• Between 15 and 7 days: 70%
• Less than 7 days: 100%

If you wish to change your travel dates, contact us and we will try to help depending on availability.

The security deposit is €600.

It must be paid 5 days before the start of the rental through a secure payment link that you will receive together with the contract.

The deposit serves as a guarantee to cover possible:

• vehicle damage
• loss or deterioration of equipment
• extraordinary cleaning
• fuel
• fines or penalties
• breaches of the rental agreement

After the vehicle is returned and inspected, the refund of the deposit is initiated within approximately 48 hours, depending on bank processing times.

The rental includes comprehensive insurance with an excess of €600 per independent claim.

This means that in case of an accident or damage for which the driver is responsible, the maximum amount payable will be €600 per incident.

The insurance does not cover:

• personal belongings
• damage caused by gross negligence
• driving under the influence of alcohol or drugs
• driving on unsuitable roads

The vehicle is delivered at our Son Oms location (Mallorca).

During the reservation process you will choose your pick-up and return time slot.

Vehicle delivery is carried out in self check-in mode.

At the start of the rental you must complete a digital inspection form, including photos of the interior and exterior of the vehicle.

This form must be completed within 60 minutes after the start of the rental.

We also offer an airport transfer service if you select this option during the booking process.

It is important to respect the selected return time slot.

In case of delay, the following penalty will apply:

€50 + €25 for each additional full hour.

If the delay affects subsequent bookings, additional costs may apply.

If more than 4 hours pass without communication, we may initiate procedures to recover the vehicle.

If you expect to be late, we recommend informing us as soon as possible.

The camper must be returned tidy and in reasonable interior cleaning condition.

Before returning the vehicle you must:

• remove organic waste
• leave no visible food remains
• clean the tableware kit
• avoid significant sand accumulation
• empty the wastewater tank
• empty and rinse the chemical toilet if it has been used

Exterior cleaning is not required.

Basic cleaning is included in the rental price, but if the vehicle requires specialised professional cleaning, a minimum penalty of €100 may apply.

The vehicle includes roadside assistance according to the insurance policy.

If a red warning light or serious alert appears on the dashboard, you must stop the vehicle immediately and contact us.

Ignoring vehicle warnings or attempting to manipulate technical systems may be considered gross negligence.

Yes, but only with prior authorisation.

Not all vehicles allow pets, so you must request approval before the reservation.

The traveller will be responsible for any:

• damage
• extraordinary dirt
• odours
• deterioration of equipment

Bringing pets without prior authorisation may be considered a breach of the rental agreement.

Wild camping is prohibited in Mallorca.

Parking and overnight stays are permitted provided no items are placed outside the vehicle.

Please respect the environment and local residents.

Always dispose of wastewater at authorised disposal points.

Plan your route considering the vehicle dimensions and peak season traffic.

Check our driving recommendations before your trip.